Firewall/VPN 100
Platinum Support is designed for organizations that require fast, around-the-clock access to support. Live agents are available during normal regional business hours (M-F) and are also accessible after hours for critical business situations. This includes 24x7x365 web-based support options and the Symantec Security Response Alerting Service, so you’ll be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.

Telephone Support Services

24x7x365 access to support engineers
Unlimited service requests
Toll-free telephone support*
Priority phone support: target average hold time of 5 minutes or less before speaking with a technician during business hours
Live support in local language during regular business hours and 24x7 for AntiVirus and Firewall products in English. Live support in local language (where available) during regular business hours pager response in 30 minutes or less out-of-hours
Two designated callers

E-Services

Premium Web site support available 24x7x365
Access to Akamai-enhanced LiveUpdate Servers
Electronic Service Request Submission
Proactive email & wireless security bulletins
Create, view and upd service requests online
Downloadable software patches and upds
Online technical assistance
Electronic newsletter authored by Symantec experts

Warranty Services

Applies to hardware appliances only
1 year warranty
Advanced replacement coverage: shipment of replacement appliance within 24 hours of Symantec-confirmed failure*

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Firewall/VPN 200
The Symantec Firewall/VPN Appliance 200 is an integrated office networking and security appliance which offers easy, secure access to the Internet. You can connect all of your networked devices, including those used by remote offices, using the device's secure VPN capability. Plus, your network will enjoy complete security with a powerful and flexible firewall. The 200 series is recommended for up to 40 network nodes, including PCs and printers. It requires multiple broadband connections and is ideal for customers who need high availability and a gateway VPN, but who are not primarily e-commerce businesses.

The firewall offers stateful inspection to deliver a high level of security for your office and all remote or branch offices. The VPN gateway is an IPSec end point which delivers gateway to gateway VPN services to another Symantec Firewall/VPN Appliance, Symantec Enterprise VPN, Symantec PowerVPN, Symantec Enterprise Firewall with VPN, or Raptor Firewall with Integrated PowerVPN 6.5+. The IP sharing feature saves money by letting you share one or two external IP addresses for an entire office server. To make network set-up even easier, a DHCP server and client are integrated and pre-configured.

Centralized Web-based and encrypted management provides a common look and feel for both remote and local management. To ensure connectivity in the event your broadband connection goes down, the automatic dial-up backup feature enables analog modem-based connections. The 10/100Mbps switch is auto-sensing to provide direct connections for your office devices, while also simplifying set-up and providing fast LAN performance. Onboard logging includes remote accessibility with NTP support for log time. A VPN Global tunnel allows your administrator to restrict all traffic down the VPN tunnel. Advanced networking features include dynamic DNS, NAT/PAT, PPPoE, and IPSec passthrough.

Contact CRi for a sales quote.